About Echelon Digital Solutions
Founded in 2023, Echelon Digital Solutions has been at the forefront of enterprise software development, helping organizations across industries transform their operations with cutting-edge technology solutions.
Our team of experienced developers, analysts, and consultants work closely with clients to understand their unique challenges and deliver tailored solutions that drive real business value.
- 34+ Enterprise Clients Nationwide
- ISO 27001 Certified for Information Security
- 24/7 Technical Support
- Custom Development & Integration Services
PRIVACY POLICY
Table of Contents
1. Introduction
Echelon Digital Solutions respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through the WhatsApp Business API (provided by Meta).
By using our WhatsApp Business services, you consent to the practices described in this policy.
2. Information We Collect
2.1. Information You Provide
We may collect the following personal data when you communicate with us via WhatsApp:
- Contact Information: Phone number, name, email address (if provided).
- Message Content: Text, images, videos, documents, or other files shared in conversations.
- Transaction Details: Order confirmations, payment details (if applicable).
2.2. Information Automatically Collected
- Metadata: Timestamps, message status (delivered, read), and interaction logs.
- Device Information: IP address, device type, operating system (collected via WhatsApp's API).
2.3. Information from Third Parties
If you interact with us through a linked Facebook/Instagram Business account, we may receive limited profile data (e.g., public name) as permitted by Meta's policies.
3. How We Use Your Information
We use your data to:
- Provide customer support and respond to inquiries.
- Process orders, bookings, or service requests.
- Send transactional updates (e.g., shipping confirmations).
- Improve our services and personalize user experiences.
- Comply with legal obligations and prevent fraud.
We do not use WhatsApp for telemedicine or to collect sensitive health/financial data unless explicitly consented and legally permitted.
4. Data Sharing & Disclosure
We do not sell or rent your personal data. We may share information with:
- Service Providers: Third-party vendors assisting with messaging, analytics, or customer support (under strict confidentiality agreements).
- Legal Authorities: If required by law (e.g., court orders, fraud investigations).
- Meta (WhatsApp): As per their Business Terms of Service.
5. Data Retention
We retain your WhatsApp messages and data only as long as necessary for:
- Fulfilling the purpose of communication.
- Legal/compliance requirements.
- Resolving disputes or enforcing agreements.
You may request deletion of your data (see Section 7).
6. Security Measures
We implement technical and organizational safeguards, including:
- Encryption (WhatsApp provides end-to-end encryption for messages).
- Access controls to restrict internal data handling.
- Regular security audits.
7. Your Rights
Depending on your jurisdiction, you may:
- Access, correct, or delete your personal data.
- Opt out of non-transactional messages (reply "STOP").
- Withdraw consent (contact us at echelonequipmentimports@gmail.com/+263777222217).
To exercise these rights, email Takudzwa Zvakasikwa at takudzwazvaks@gmail.com.
8. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will be posted on Our Website.
9. Contact Us
For questions or complaints, contact:
Echelon Digital Solutions
20 Peakwood Village, 41 Cecil Road, Greendale, Harare
Email: echelonequipmentimports@gmail.com
Phone: +263 777222217
For Meta/WhatsApp's data practices, review their Privacy Policy.
