Privacy Policy - Echelon Digital Solutions

1. Introduction

Echelon Digital Solutions respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through the WhatsApp Business API (provided by Meta).

By using our WhatsApp Business services, you consent to the practices described in this policy.

2. Information We Collect

2.1. Information You Provide

We may collect the following personal data when you communicate with us via WhatsApp:

Contact Information: Phone number, name, email address (if provided).
Message Content: Text, images, videos, documents, or other files shared in conversations.
Transaction Details: Order confirmations, payment details (if applicable).

2.2. Information Automatically Collected

Metadata: Timestamps, message status (delivered, read), and interaction logs.
Device Information: IP address, device type, operating system (collected via WhatsApp's API).

2.3. Information from Third Parties

If you interact with us through a linked Facebook/Instagram Business account, we may receive limited profile data (e.g., public name) as permitted by Meta's policies.

3. How We Use Your Information

We use your data to:

Provide customer support and respond to inquiries.
Process orders, bookings, or service requests.
Send transactional updates (e.g., shipping confirmations).
Improve our services and personalize user experiences.
Comply with legal obligations and prevent fraud.

We do not use WhatsApp for telemedicine or to collect sensitive health/financial data unless explicitly consented and legally permitted.

4. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share information with:

Service Providers: Third-party vendors assisting with messaging, analytics, or customer support (under strict confidentiality agreements).
Legal Authorities: If required by law (e.g., court orders, fraud investigations).
Meta (WhatsApp): As per their Business Terms of Service.

5. Data Retention

We retain your WhatsApp messages and data only as long as necessary for:

Fulfilling the purpose of communication.
Legal/compliance requirements.
Resolving disputes or enforcing agreements.

You may request deletion of your data (see Section 7).

6. Security Measures

We implement technical and organizational safeguards, including:

Encryption (WhatsApp provides end-to-end encryption for messages).
Access controls to restrict internal data handling.
Regular security audits.

7. Your Rights

Depending on your jurisdiction, you may:

Access, correct, or delete your personal data.
Opt out of non-transactional messages (reply "STOP").
Withdraw consent (contact us at echelonequipmentimports@gmail.com/ +263777222217).

To exercise these rights, email Takudzwa Zvakasikwa at takudzwazvaks@gmail.com.

8. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on Our Website.

9. Contact Us

For questions or complaints, contact:

Echelon Digital Solutions
20 Peakwood Village, 41 Cecil Road, Greendale, Harare
Email: echelonequipmentimports@gmail.com
Phone: +263 777222217

For Meta/WhatsApp's data practices, review their Privacy Policy.

Privacy Policy for Echelon Digital Solutions

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